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FAQ,s |
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| Matrimony Id and Password
What is Matrimony ID,
A Matrimony ID is a unique
combination of an alphabet and a six or seven digit number (for example:
A123456). To identify you uniquely, a Matrimony ID is assigned to you when you
register with us. This Matrimony ID is to be referred in all correspondence
with Damaadbahu.com.
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| How do I Login?
Under the "Member Login"
section, enter your "Matrimony ID" and "Password" in the respective boxes and
click on the "Login" button to login to your account.
You can also login using the
email address you provided at the time of registration, instead of the
Matrimony ID
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| I forgot
my Matrimony ID / Password. What should I do?
Click on the "Forgot Password"
link in the home page and enter your "E-mail address" or "Matrimony ID". Your
"Matrimony ID" and "Password" will be mailed to you immediately.
Your Email address should be
the one given in your profile.
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How do I change my
password?
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Login using your "Matrimony / Email ID" and
"Password".
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On the "My Matrimony" page in the left navigation bar
below the "My Profile" subhead, Click on "Change Password".
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Enter your current password.
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Enter your new password and confirm the same. Click
on "Change Password" button.
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Your new password will be activated immediately and
can be used from the next time you login
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Why
am I not able to login? Why is the message "Invalid Matrimony ID / E-mail ID"
or "Incorrect Password" being displayed?
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The password you have entered might be wrong.
Alternatively, you might be having the CAPS LOCK "On". Please check whether the
password is entered in the correct case (Upper or Lower).
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Please ensure that there are no spaces in the
Matrimony ID typed. For e.g., it should be A123456 not A 1234 56.
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If you have forgotten your password, please click on
the "Forgot Password" link to retrieve the same.
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The E-mail ID you are using to login must be the same
one with which you had registered on the website. Alternate E-mail IDs will not
function
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How
to upgrade my profile to Classic Super / Classic Plus / Classic membership?
To
upgrade your profile to Classic Super / Classic Plus / Classic membership, you
need to become a paid member. This provides you with more features than the
Free membership. The payment can be made at any of our offices through cash,
cheque or DD/MO. We also accept online payments through credit card / debit
card / net banking. Online payment is the easiest, fastest and secured mode of
payment. Besides, we have a payment collection at doorstep facility in select
cities, at no extra charge.
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| What is the difference
between Free membership and Paid (Classic Super / Classic Plus / Classic)
membership?
Free
members can only send an automated message to another member through use the
"Express Interest" option to. They can also respond to messages from Classic
Super / Classic Plus / Classic members.
Classic Super / Classic Plus / Classic members are paid members who have
several privileged features, such as personalized contact with any member
across the 15 portals, free classified in leading publications, double verified
phone numbers, profile highlighting, etc., depending on their type of
membership.
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What
are the different modes of payment?
We accept online payments through credit card / debit
card / net banking. Online payment is the easiest, fastest and secured mode of
payment. Our Payment gateway provider adopts the SSL (Secure Socket Layer)
technology, an internationally proven widely accepted technology that ensures
highest level of security while transacting on the net, preventing unauthorized
access.
You can also send in the payment to any of our offices, located nearest to your
place, through cash, cheque or DD/MO. Payments should be sent in the local
currency only. Besides, we have a payment collection at doorstep facility in
select cities, at no extra charge.
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I have made the
payment for upgrading my profile. But it is still shown in the free category.
Why?
We
make sure that every profile is upgraded as soon as we receive payment.
If
you have made the payment and your profile is still in the free category,
please send your complete payment details to
support@damaadbahu.com.
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| How long will it take
to upgrade my profile, once I make the payment?
We will upgrade your profile
as soon as we receive your payment. An e-mail confirming your upgradation will
be sent to you.
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| Is it possible to
personally visit your office and make the payment?
Yes,
You certainly can! We have a worldwide presence and a number of offices in
India. Please Click here for our addresses.
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Online Payment
What is online
payment and how do I make an online payment?
Online payment is the easiest
and fastest mode of payment. You can make payments through the Internet using
your net banking /credit card /debit card.
Click here
to make payments online.
Click
here to know whether you can use
your card to make the payment or to find the list of other modes of payment.
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Post
/ Courier
How do I make the
payment through post / courier?
You can send cheque/DD/MO
along with your Matrimony ID to any of our addresses. Please send cheques in
the local currency of the office to which it is sent.
Click here
for addresses.
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How do I add my profile?
Click on the link
Register
Profile Free
The form to add your profile
will be displayed. Give all the necessary as well as optional details asked in
the form. Click on the submit button.
Give as many details as
possible, including your contact details in full. This will increase the
chances of your profile being displayed when our members search for matches.
After you submit your
information, your profile will be automatically created and you shall be given
a "Matrimony ID" generated for future references.
All
the profiles are validated before inclusion in the database. It may take up to
24 hours for the validation. An e-mail would be sent to you once the profile is
added.
The
profiles are validated for statutory regulations of the site to avoid
pornography and various other factors and to have uniformity in the database.
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What should I enter in
the profile description field?
This is where you reveal
yourself - your personality, your likes and dislikes, your educational and
family background, career and personal interests, and expectations about your
partner. Try to give a clear self-description and a complete picture of what
you expect. A good description will always fetch instant responses. Look at the
sample profile below, which is clear, brief and has all the important details
in a well-organized manner.
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What information will be
displayed to members from my profile?
Free
members can view all your details except e-mail address and telephone number.
Paid members can view all your details including telephone number.
Your e-mail address will not be visible to any member, be it free or paid. It
is solely for us to get in touch with you. However, you can contact members via
e-mail through Damaadbahu.com.
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To hide your profile
On the "My Matrimony" page, select the "Hide/Delete"
option in the left navigation bar below the "My Profile" subhead.
On the Hide/Delete profile page, click on the "hide
your profile" link.
In the "Hide profile page" select "On hold" and click
on "Set profile Status"
Your profile will not be
visible to other members.
In
spite of being a hidden member, you can view/contact other members.
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Modify
Profile
How do I modify my profile?
To modify your profile contents,
Login using your "Matrimony /
Email ID" and "Password"
On the "My Matrimony" page
click on the "Modify Profile" option in the left navigation bar below the "My
Profile" subhead.
You can modify the profile
contents that are displayed and confirm it by clicking on the "Modify Profile"
button.
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Delete
Profile:How do I delete my profile?
To delete your profile:
Login using your "Matrimony
ID" and "Password".
(How do I login?)
Select the "Delete
Profile" option under "Profiles" section in the left navigation and enter the
reason for deletion.
Click on the "Yes"
button. Your profile will be deleted immediately.
Is it possible to restore
the deleted profile?
Your
profile once deleted from our database cannot be restored/reactivated.
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Search
/ View Profile
What are the types of Search?
Quick
Search - It is a convenient way to search for a list of prospective
partners based on a few basic fields.
Search
by Matrimony Id - If you are looking for someone in specific and know
their Matrimony ID then this search is the best.
Regular
Search - This is the regular search that allows you to search for
members based on age/ language/caste/height etc.
Advanced
Search - This search allows you to find members more specific to your
preference.
"Who
is online" Search - Search for members based on your preference and are
currently online.
How
can I save my Search criteria so that I don't have to set it every time?
You
can save your search criteria. You can have up to 3 saved searches that can be
used later.
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What
is the "Search Profiles" option?
This
is a more specific search compared to quick search. Ideal for anyone who would
like to narrow down on the search details.
Click
here to go to the form and find
out.
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How do I view a particular profile?
Enter the matrimony ID of the
profile, and click on the "View Matrimony" button. The profile details will be
displayed.
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I get the error "No
matching records found" while searching for the profiles. Why is that so?
Please check your search
criteria. If you are searching for a particular sub caste, try rephrasing your
spellings. We suggest you to use partial names or try all the possible
spellings in the sub caste field, for example: Brahmin, Bramin, Iyer, etc. to
get profiles of a particular sub caste.
If you have used date options
in the search, please check the dates entered. For Example, in the "When
Posted" option ensure that you have not entered a future date by mistake.
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Contact
Profiles
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Free
and non member
What is the use of free membership?
A free
membership is ideal for starters. As a free member, you can
Post your profile
Add your photo to it
(optional),
Receive mails of matching
profiles
Use "Express Interest" to
send an automated message expressing your interest to a member.
You
can receive messages from Classic Super / Classic Plus / Classic members and
you can reply to their messages. The messages sent by Classic Super / Classic
Plus / Classic members will be stored in your "Received Messages" folder in
your "Matrimony account" directly along with their e-mail address and other
contact information (if they have mentioned). You can login to your account to
check the received messages.
Free
members will be intimated through e-mails about the profiles matching their
"Partner Preference" criteria.
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I'm a free member. Can I
send personalized messages to a member?
No. Only Classic Super /
Classic Plus / Classic Members can send personalized messages. However, Free
Members can use "Express Interest" to send an automated message expressing
interest to a member.
Also if a Classic Super /
Classic Plus / Classic member contacts you, their message will be stored in
your "Received Messages" folder directly along with their e-mail address and
other contact information (if they have mentioned). You will be intimated via
email whenever a Classic Super / Classic Plus / Classic member contacts you.
However, it is advisable to login as often to the site and check your messages
received rather than depending on email notifications.
Classic Super / Classic Plus
/ Classic members are entitled to enjoy a host of services.
Click here to learn more about
advantages of Classic Super / Classic Plus / Classic membership.
Click here for the payment
options.
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I'm a non-member. Can I
contact a member?
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As a non-member you can only
search for profiles of members registered on our portal. But to contact them
you have to become a member.
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Click here to add your profile.
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Click here to know more about
payment optio
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Express Interest
What is Express Interest?
Express Interest is an
exclusive feature that enables you to send automated messages to members
absolutely FREE.
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Is there a limit on
the number of Express Interest messages I can send in a day?
You can send unlimited
"Express Interest" messages to anyone you choose, but only until you receive
five acceptance replies. However, you can accept any number of 'Express
Interest' messages sent to you by other members.
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How
do I get in touch with members of my interest?
Login using your "Matrimony/email ID" and "Password"
(How do I login?)
To search for profiles, click on the "Search" option
in the top navigation bar or use the "Quick Search" in the left navigation link
and enter your preferences.
In the search results page, you can click on the
"Express Interest" link provided.
Clicking on the "Express Interest" link will open a
new window. Select any one of the automated Express Interest messages and click
on the "Send" button to send an automated message to the member, expressing
your interest.
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How
will I know if a member has accepted/declined my interest?
You will be notified via email
if the member accepts your interest. You can also login to your account and
select the "Interests Sent" option under Express Interest to know how many
members have accepted/declined your interest.
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Will
my contact information be revealed to the member I have expressed my interest
in?
No. Only an automated message
expressing your interest will be sent to the member without revealing your
contact information.
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How
do I send personalized messages to the member who has accepted my interest?
Only Classic Super / Classic
Plus / Classic members can send personalized messages.
Click here
to upgrade your profile to Classic Super / Classic Plus / Classic membership
now.
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Can
I "Express Interest" in a member more than once?
Yes, you can send "Express
Interest" messages to a member until they "Decline" your interest. However, you
cannot send anymore 'Express interest' messages to anyone if you have received
five acceptance replies already.
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How
do I accept/decline a member's interest?
You will receive an E-mail
from Damaadbahu.com intimating you of a member's interest.
If you are a free member:
To accept the member's
interest, click on the "ACCEPT" button.
If you are not interested click on the "DECLINE"
button.
If you are a Classic Super /
Classic Plus / Classic member:
To accept the member's
interest and send personalized messages, login to your account and use the
"Contact this Profile" option.
If you are not interested click on the "DECLINE"
button.
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Can
I "Decline" a member's interest that I have already accepted?
Yes, you can "Decline" a
member's interest, which you have accepted earlier. Although, you can only
"Decline" from the "Express Interest" alert mailer received from that
particular member, not from your "Express Interest Accepted List" in your "My
Matrimony" page.
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Is
it possible to accept a declined interest?
Yes it is possible to accept a
declined interest. Go to "My Matrimony" page and click on the "Interest
Received" link in the left navigation bar and click on the "Declined List".
Select the profile you want to "Accept" and click on the "Accept" button.
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How
can I view all the Express Interests I have made?
You could view all the
Express Interest messages by clicking on the "Interest Received" or "Interest
Sent" on the "My Message" page.
Express Interest Pending
- View a list of all the Express Interests you have made or received that are
pending so you can take a relevant action.
Express Interest Declined
- View a list of all the Express Interests you have made or received that have
been declined.
Express Interest Accepted
- View a list of all the Express Interests you have made or received that have
been accepted so that you can take further action.
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Inbox
What is the Inbox?
Any
contact message you have received will be stored in your Inbox.
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Photo,
Horoscope and Video
How do I add a photo to my profile?
Login using your "Matrimony /
Email ID" and "Password"
Click on the "Upload Photo"
link under the space reserved for your Photo.
You will be taken to the Add
Photo Page
Click on the "Upload Photo"
link
Click the 'Browse' button and
select the digital photo (in JPG /GIF format) you wish to add to your profile.
Click on "Add Photo" to add
the photo to your profile.
The photo will be added as
your Main Photo. You now have the option of adding up to 3 photos to your
profile. You can also manage your photos and decide which should be your main
photo.
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Can I add more than
one photo to my profile?
Yes.
You can add a maximum of 3 photos to your profile.
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Can I choose which
photo should be displayed as the Main Photo in my profile?
Yes.
You can manage your photos and choose what should be displayed as your Main
Photo in your profile.
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How do I change a
photo in my profile?
Login using your "Matrimony /
Email ID" and "Password"
Click on the "Upload Photo"
link under the space reserved for your Photo.
Click on the "Change Photo"
link below the photo you wish to change.
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I got an error
while uploading my photo. What could be the reason?
You
could have got an error if your file is not in JPG /GIF format or if the file
size of the photo is more than 300 KB. We accept digital photo files only in
the JPG / GIF format and less than 300 KB in size.
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How do I protect my
photo?
To
ensure your privacy, you can protect your photo with a password. You can give
the password to prospective alliances upon communication.
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Login using your "Matrimony /
Email ID" and "Password"
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Click on the "Upload Photo"
link under the space reserved for your Photo.
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Select the "Yes" button under
the "Protect Photo" subhead.
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Enter your photo password
(different from profile password) and re-enter it for confirmation. Click on
the "Submit" button.
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Please note that this option
is available only for Classic Super / Classic Plus / Classic members.
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What is Request
Photograph?
If a member has not added
his/her photo that you'd like to view, you could request the member to add it.
Please note you can Request Photo only if you have added your photo.
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Chances
of Match:-
How
can I improve my chances of finding a match?
While adding your profile,
try to give a clear self-description. Try as far as possible to include details
of your personality, family and educational background, career and profession.
Keep the description brief and precise. For example:
(I am a simple and straightforward person coming from a conservative Brahmin
family. I am a b.com graduate with intense inclination towards my career and
development. My hobbies include singing and painting. Ours is a close-knit
family of four. My father is a retired civil engineer and my mother is a
homemaker. Elder brother is married and well - settled. I am looking for a
partner who is intelligent and well-settled preferably working abroad.)
Enter expectations about your partner clearly and completely.
Add your photo to your profile as profiles with photos get a better response.
Become a Classic Super / Classic Plus / Classic member and login often to make
your profile stay on the top of the search results display.
Login often to search through
the latest profiles and initiate contact.
Set
"Partner Preference" to automatically receive new matching profiles through
e-mail.
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I
did not receive any response for my profile. Why?
On an
average, around 1% of the profiles are entered with misspelled E-mail address
or wrong E-mail address. If you have not received any E-mail from our system,
please login using your "Matrimony / E-mail ID" and "Password" on the home page
and click on the Modify Profile option to correct the E-mail address. Also,
check whether you have given
a clear self-description.
Try to enter your expectations clearly and completely.
Add your photo to your profile as profiles with photos get a better response.
Take full advantage of
your Classic Super / Classic Plus / Classic membership and search frequently
for matching profiles and contact them.
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| General questions about the site
Why should I
register in Damaadbahu.com?
Damaadbahu.com is a
pioneer in matrimonial services that is committed to making marriages happen.
The portal has millions of profiles of eligible probables of which 30% of the
profiles are NRI based. Lakhs of couples have got married through this portal.
Damaadbahu.com has a
strong offline presence across 22 branches in all major metros and mini metros
in India and also has a worldiwde presence.
Click here
for our office locations.
The highlights of the
operations are Free Registrations, the Easy Payment Facility- online payments
through major national and international credit cards and offline payments
through collection of registrations at the doorstep and answering queries over
the phone or in person or on a 24
hrs live
chat.
Navigation on this site is
easy and you will be able to find your match in the quickest possible way.
Visit all features of this site and experience the best.
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